connect patient experience initiatives to other concepts in health care management, including addressing social determinants of health.

including addressing social determinants of health. 

Please read the three (3) Health Affairs blogs on SDoH. What does this have to do with patient experience? What does your organization do to serve the community’s needs?

Please consider commenting on the concepts and examples provided in Gallan et al JBR 2019. How can individual encounters create the types of engagement required to facilitate wide-scale change in community health and well-being? Can you provide additional examples? How do these examples provide insights into innovative new strategies for engaging patients?

How did the CLV exercise help you understand how to develop different strategies for different types of patients? How might this impact your decision-making at work?

Instruction Files

GallanetalJBR2019.pdf1.3 MBCustomerLifetimeValueAnalysisHealthCare.xls155.6 KBDiscussion8instructions.docx